Frequently asked questions
- Why are our prices so low?
- Can I trust you?
- What happens if I don't like the furniture?
- What happens if my furniture doesn't fit?
- Do you deliver abroad?
- How long for delivery?
- What happens if the furniture is faulty?
- Why should I buy from SofaSofa?
- Why buy British?
Q1. Why are our prices so low?
Simply because we are the manufacturer and deliver direct to you the customer at trade prices unburdened by retailer overheads and profit margins. There are no wholesalers, retailers, e-tailers or any other middlemen to pay. Also, because of our size we buy our materials in bulk and negotiate substantial discounts from our suppliers which reduces the final price to you.
Q2. Can I trust you?
Of course you can! We are the oldest and largest direct selling furniture manufacturer and have been selling direct to the public for over 30 years. We supply almost 1,000 customers with their new furniture every week and we now count our previous customers in the millions. We were the first company to sell upholstery direct to the public by mail order back in the 1980's and the first UK sofa manufacturer to sell sofas via the internet in the 1990's. We know there are many unreliable businesses out there and you are right to be cautious about where you shop, but our track record built over 30 years means you can place your trust in SofaSofa. And remember we offer a no risk 100% refund 21 day home trial on all our standard ranges.
Q3. What happens if I don't like the furniture?
We recognise that the problem about buying furniture without seeing it first is that you can't try it out. That's why we introduced a no risk 21 day home trial period on all our products so you can try out your new furniture in the place that matters, your home. Once we have delivered the furniture you have three weeks to decide whether it is right for you. As long as you contact us in writing within 21 days of delivery you can cancel or exchange to another colour, model or size. Should you decide to cancel we will give you a full refund including your delivery charge. And we don't charge for collection either.*
Q4. What happens if my furniture doesn't fit?
If your new furniture will not fit into your house we will bring it back to the factory and offer you a full refund or alternative size or model.
If the furniture has been delivered into your house but you feel it is too big for the room or will not fit into the room of your choice we will collect it and again offer you a full refund or exchange. We will also refund your delivery charge and collect free of charge so you don’t end up out of pocket.* No quibbles and no drama.
Q5. Do you deliver abroad?
Unfortunately we only deliver on the UK mainland but we can quote for a bespoke delivery to anywhere else on planet Earth. If you wish to organise your own shipment abroad we can deliver to any port of your choice for onward shipping by your preferred carrier.
Q6. How long for delivery?
All our furniture is made to order and delivered direct from our factory. This usually takes around 4 to 6 weeks but if you wish a faster or slower delivery please give us a call.
Q7. What happens if the furniture is faulty?
We offer a 2 year all materials and labour guarantee plus a 5 year frame warranty on all our sofas, chairs and stools. In the unlikely event of a fault please contact our After Sales department who will be happy to organise a swift collection, repair and redelivery.
Q8. Why should I buy from SofaSofa?
In short, price, quality, design, reliability, honesty, speedy delivery, 30 year pedigree, British Standard specification, 21 day no risk home trial, 2 year all parts and 5 year frame warranty, made in the UK, direct from the manufacturer, low environmental impact, and a friendly family business. Well, maybe not that short!
Q9. Why buy British?
The majority of our competitors now source their furniture from Eastern Europe and East Asia. They have done this for one reason only; price. Of course we have also investigated manufacturing abroad. We have purchased and tested imported furniture sold by our competitors and found that this reduction in price comes at a cost. We have found that the internal parts used are inferior and also potentially dangerous (many imports have failed the fire regulations).We have also seen first hand the often squalid conditions of factories in both Eastern Europe and Asia and have decided not to associate ourselves with our industries short sighted scramble for lower and lower prices at almost any cost.
At SofaSofa we continue to manufacture in Britain. We have done this for a number of reasons. Firstly, we are able to monitor and maintain our quality standards and ensure our products surpass the relevant British Standards. Also we reduce the risk of transport damage and reduce our environmental impact by keeping the supply chain short. Our furniture does not spend weeks being transported thousands of miles by road and sea with the consequent environmental damage. Instead our deliver system ensures the shortest and greenest route from factory to customer as well as the quickest.
As a family business we care passionately about British Manufacturing and most importantly the job security of our skilled employees many of whom have been with us for 25 plus years. We know that by manufacturing in Britain we can produce high quality products that will last, with a minimum environmental impact and still at a price that rivals inferior imported products.
* Collection from some Scottish postcodes will incur a collection fee commensurate with the delivery charge paid. Delivery charges will be refunded however.