Delivery

Delivery Van

Delivery and Returns

Delivery date and time

It takes approximately 4 to 6 weeks to make and deliver your new furniture. If you require a quicker or slower delivery time please give us a call on 01495 244226 and we are happy to help.

Please note, there won't be any deliveries between 20th July and 6th August.

Our standard delivery

We will contact you at least 7 days prior to delivery with the anticipated day of delivery. If you are happy with this date, we will then contact you at least 5 days prior to the delivery date with a three hour timeslot. If the initial delivery date or time is not right for you, we will happily postpone your delivery to the next time we are in your area (usually within a couple of weeks). Of course the delivery team will be happy to call you en route to give you precise information as to their arrival if required.

Weekend deliveries

Our standard delivery service operates from Monday to Friday. However if you require a weekend delivery we offer a bespoke delivery service from as little as £100. Our bespoke delivery service allows you to choose the exact day and time of delivery. Prices vary depending on the size of your order and your delivery address.
Please call us on 01495 244226 for a quote.

We deliver direct from our South Wales factories to your home using our fleet of 7.5 ton lorries (pictured above with freshly washed drivers). We deliver to any address on the UK Mainland or to a UK port of your choosing for onward shipment to Northern Ireland, any of the islands and abroad.
All deliveries are undertaken by a two man delivery team so all you have to do is open the door and, if you're feeling really sociable, put the kettle on.
Our delivery team will position the furniture in the room of your choosing, take away all packaging if you want them to and allow you to inspect your furniture before signing for safe receipt. They are fully house trained and extremely skilled in getting sofas into the tightest of spots.

Access restrictions

Our 7.5 ton trucks can get to 99% of residential locations, but some rural locations can create a bit of a challenge. If you live down a narrow lane we can offer the services of our smaller truck, ‘Little Nell’ (pictured on the right). Little Nell can deliver to any location on the UK Mainland on a specific date of your choice. Prices start at £100 dependent on distance from our South Wales factory. For a quote please ring us on 01495 244226.

Prices for standard delivery

Mainland England and Wales: we charge £29 per sofa or chair up to a maximum cost of £49 for our standard delivery service to any address in mainland England and Wales.

Scotland: we charge £49 per sofa or chair to a maximum cost of £69 for standard delivery to any address in the lowland Scotland postcodes DG, TD, KA, ML, EH and G including Edinburgh and Glasgow.
An additional charge is made for deliveries to the remaining Scottish postcode areas. Sorry Highlanders! Please contact us on 01495 244226 for more details.

Postage for accessories: Small items such as armcaps, scatters or loose covers that we can send by standard post to mainland England and Wales cost between £5 and £10 to cover postage and packaging.
Parcel delivery of loose covers or footstools to Scotland, Northern Ireland and the channel Islands costs £25.

Our premium delivery service

For those busy customers who need to specify a precise date and time of delivery we offer our premium delivery service. With prices starting at £100 our premium delivery service allows you to dictate the exact time of arrival of your new furniture. Prices are calculated on mileage from our South Wales factory.

Returns

21 Day Money Back Guarantee

We know that choosing a new sofa online means you can’t necessarily try it out first. That’s why we offer a 21 day money back guarantee on all our furniture. You have 21 days from the day of delivery to try out your new sofas and chairs in the place it matters: your home. If, for whatever reason, you decide your new purchase is not quite right for you, simply let us know within 21 days and we will come and collect it free of charge.*

Product Guarantees

All SofaSofa furniture is guaranteed for two years against any defect in manufacture and materials, and five years for frames for your sofa or chair. In the unlikely event of a fault, we will collect, repair and return the furniture to you entirely free of charge.
Find out more about our SofaSofa Guarantees here.

We will refund your money in full including all delivery charges so you are not left out of pocket. Alternatively we will happily organise an exchange to a different model, colour or size. And we promise not to quibble or pout.
* Collection charges will apply to certain Scottish areas (Sorry Highlanders!). Charges will reflect the initial delivery charge.

Cancellations

You can cancel free of charge within 21 days after your furniture has been delivered. If you wish you cancel your order or return your goods, please put your request in writing in an email on our contact page or via post addressed to SofaSofa, Viaduct Works, Crumlin Road, Crumlin, South Wales, NP11 3PL

For all details on cancellations and refunds, please see our Terms and Conditions.